View Royal COVID-19 Information & Updates

Town Hall - Reopening for Payments and Pickups

With new measures in place, Town Hall will reopen beginning on Monday, June 1 for those who need to pay their property taxes and other payments owing in person.  Appointments are preferred - use our new online Bookings application.

The new measures now in place include: 

  • Increased disinfecting and cleaning
  • Physical separation indictors marked on the floor
  • Barrier at the front counter
  • Online appointment booking to reduce waiting times
  • Hand sanitizer station upon entry
  • Asking ill guests and employees to stay home
  • Scheduled cleaning of high contact areas
  • Asking those who have travelled recently to stay home
  • Asking those who have COVID-19 or who are in contact with someone having COVID-19 to stay home

Please see our reopening plan (safety plan) for more information. WorkSafe BC COVID-19 Selecting and using masks and WorkSafe BC How to don, wear and doff a face mask.

There are many ways to pay your property taxes or other payments owing without coming into Town Hall at all. 

Please see below to learn how to contact us for other Town services - apart from payment of property taxes - so we can continue to serve your needs. 

Town services: 

Many Town services are available online or can be taken care of over the phone or by videoconferencing. Please visit our FAQs sheet to find out more information regarding Town services.

Departments, services provided, and how to reach each of the departments can be found on the following links:

Unsure where to direct your inquiry? Please contact info@viewroyal.ca or call 250-479-6800.

Our drop box at Town Hall (45 View Royal Avenue; drop box is located to the left of the main front doors) is available for cheque payments and online and telephone banking services remain available for property tax and sewer utility account payments if you do not want to come in.  If you need to pay for other items, or pay in-person using cheque, cash or debit, please contact the Town Hall at 250-479-6800 to set up an appointment or book an appointment online, for June 1 or later.  Booking appointments ensures the briefest contact time possible.

What is not available as a walk-in service at Town Hall currently? 

  • Town Hall washrooms
  • Coming in to look at building plans
  • Witnessing of pension or other similar legal documents
  • Walk-in enquiries (building, zoning, bylaw enforcement, engineering, etc.)

      Please contact info@viewroyal.ca or call 250-479-6800.

Our service delivery partners: 

Some services in View Royal are delivered by others. If you have questions, please reach out to these service delivery partners: 

Garbage and Houshold Food Waste Collection

  • Visit the Waste Management website by clicking here or call 250-652-6242

Recycling (Blue Box)

  • Visit the Capital Regional District website by clicking here or call 250-360-3000

Water

  • Visit the Capital Regional District Water website by clicking here or call 250-474-9600

Yard and Garden Waste 

  • The Yard and Garden Waste Transfer Station (formerly Canteen Composting) at 605 Canteen Road is open 8:00 a.m. - 5:00 p.m., Tuesday to Sunday. Ellice Recycle located at 524 David Street (250-386-4342) is open from 7:30 a.m. - 5:00 p.m., Monday to Friday, and 8:30 a.m. to 5 p.m., Saturday to Sunday. Pease note regular depot rates apply at the David Street site. In order to allow for physical distancing, both the Yard and Garden Waste Transfer Station and Ellice Recycle will be limiting vehicle access to only two (2) vehicles in the yard at a time - please expect wait times.  
  • The Town requests that residents not drop off material at the Canteen Road site after hours or conduct illegal dumping in parks or boulevards. The public is encouraged to consider composting at home and is reminded that outdoor burning is prohibited. More information on composting can be found at compost.bc.ca.

Other Municipal Operations:

In light of the World Health Organization’s pandemic declaration regarding COVID-19 and the resultant Provincial state of emergency, View Royal Council has decided at this time to hold two Council meetings each month electronically.

These Council meetings will take place on the regularly scheduled Council meeting dates set for the first and third Tuesday of each month.  

The regularly scheduled Committee of the Whole meetings and the Town’s Advisory Committee meetings will resume in September.

For more information on Council meetings click here

We thank residents and staff for observing the guidance of our health authorities and doing what is required to help reduce the spread of COVID-19. Please note that during this challenging time, responses will be provided in priority order with life and safety issues taking the highest priority. 

Residents can subscribe to get email notifications of "What's New" items. Sign up at https://www.viewroyal.ca/EN/meta/notifications.html

Provincial Information 

The Province of British Columbia continues to post regular updates and information about support they are providing that you can find through their COVID-19 Provincial Support website and on our COVID-19 website page.

We recognize the hardships already faced by all of us. We endeavor to maintain physical distancing in our lives and in our communities as we work together to slow the spread of COVID-19. Thank you all for working so hard.