User Fees

The following are user fees reflected on your property tax notice or billed on a separate user fee invoice. These fees are different from fees applied to property development, known as Development Cost Charges.

Water User Fees

The Capital Regional District (CRD) Water Services provides municipal water to the Town of View Royal. To access their water accounts web page, please click here.

You may contact CRD Water Services at 250-474-9600.

Any water user fee unpaid by December 31st of any year it is due shall be deemed taxes in arrears on the land or real property on which the fee is imposed.

Sewer User Fees

Sewer User Fees are invoiced to property owners in October of each year.

What does the sewer utility invoice pay for?

The Town of View Royal's annual sewer utility invoice pays for the operation and maintenance costs related to the use of the sanitary sewer collection system and sewer pump stations owned and operated by the Town of View Royal.

Starting this year, your Town of View Royal sewer utility invoice will also include Capital Regional District (CRD) sewer costs.  You may have noticed that the CRD sewer tax was missing on your 2020 property tax notice.  Your CRD sewer costs will now be based solely on your metered water consumption (rather than on the assessed value of your home) and these charges will appear on your utility invoice.

View Royal's sewer system consists of approximately 50 kilometres of pipeline and 17 pump stations which are electronically monitored on a continual basis.  All sewage from View Royal flows through the CRD sewage system through the Craigflower pump station at 150 Island Highway and then on to the wastewater treatment plant.

The implication for property owners varies:

- The 2020 Sewer Utility invoice for residential users will continue to be based on winter water consumption as it has been since 2008.  In 2019, a residential property with the average assessed value of $730,000 paid about $265 as a sewer tax for use of the CRD's sanitary sewer system, plus a View Royal sewer utility invoice of approximately $138 for a total of $403.  Homeowners whose property value was near the average and whose winter water consumption was near the average of 77 cubic meters should expect to pay a similar amount in 2020.

- Property owners with high water consumption will likely pay more than they did in 2019, however the elimination of the CRD sewer tax will offset some of this increase, depending on the 2019 property assessment.

- Strata property owners will no longer pay CRD sewer costs on their individual strata property tax bills.  Rather, the CRD sewer costs will be billed along with the Town of View Royal's sewer fee on a single strata sewer utility invoice.  Most strata properties utilize a single water meter, meaning that the combined CRD/Town of View Royal sewer costs will be billed to the strata corporation and distributed to the individual strata property owner through the strata fees.

- Tax exempt properties will also now be obligated to pay for their share of the sewer utility costs.

Basing sewer charges on water consumption is considered a best practice, transparent to all property owners, and is more equitable than basing costs on assessed property value.  The system has the most direct relationship to the actual sewage use and is the closest to a user-pay relationship.  In addition, it will allow users to potentially reduce their CRD sewer costs by reducing water consumption.

The 2020 Sewer Utility invoice will be issued in October with payment due in December.  If you have not received your invoice by October 31, 2020, please contact the Finance Department at 250-708-2270 or email finance@viewroyal.ca

Click here to view the September 15, 2020 Committee of the Whole agenda and video recording that includes the presentation regarding new sewer user fee options.

Click here [PDF - 162 KB] to access Frequently Asked Questions - Sewer Utility Fees.

Access our new Online Services to:

  • get connected to your account(s) online to view billing summary and transactions;
  • get your sewer utility invoice electronically instead of a paper copy in the mail;
  • understand the details of your sewer utility invoice.

If you experienced a water leak during the consumption period used to calculate your sewer utility invoice, view the Sewer User Fee Adjustments due to Water Leaks Policy [PDF - 21 KB] and Application Form.

Click here [PDF - 197 KB] to access Sanitary Sewer Rates and Regulations Bylaw No. 397,2000 and Fees and Charges Bylaw No. 958, 2016, Amendment Bylaw No. 1058, 2020. [PDF - 47 KB]

Garbage and Household Food Waste Collection User Fees

Residential garbage and household food waste collection fees are entered on the tax roll as a separate line item on the annual property tax notice.  The Town's  Garbage and Household Food Waste Collection Bylaw [PDF - 97 KB] details the service fees for garbage and household food waste collection.

For information on services for new dwelling units and discontinuation of user fees, click here [PDF - 38 KB] to access the User Fees Factsheet.